We have added a notification recipient field to Tickets, allowing you to select recipients when creating a Ticket. This enables you to notify not only the person in charge, but also any stakeholders with whom you wish to share the issue.
A notification email will be sent to the administrators specified as notification recipients in the following cases:
- When a Ticket is created
- When there is an update in the Ticket Log (change of person in charge, Status change, or addition of Comments or images)
Up to 10 notification recipients can be specified.