This page summarizes the conditions under which tickets must be created, as well as the conditions for editing and deleting them.
Creating a Ticket When Marking as NG
When you mark a Check Item as NG, you are required to write the reason in a ticket.
If you try to proceed without a ticket, the message "Please write the reason in tickets." will be displayed.
For periodic Check Files, if there is already an incomplete ticket for the same Check Item, creating a new ticket is not required even when marking it as NG.
For on-demand Check Files, a ticket must be created each time an item is marked as NG.
Editing and Deleting
Work Screen
- Only tickets you created yourself can be edited.
- Only tickets you created yourself can be deleted, and only before the Check File is submitted.
After submission, even the person who created the ticket cannot delete it.
Admin Screen
- Only tickets you created yourself can be edited or deleted.
Tickets created by workers or other administrators cannot be edited or deleted.
Changing the Progress or assignee, and adding Ticket Logs, can be done by anyone, not just the person who created the ticket.
How to Use
Creating a Ticket (Work Screen)
https://teachme.jp/8/manuals/45697824
Viewing, Responding to, Editing, and Deleting Tickets You Created (Work Screen)
https://teachme.jp/8/manuals/35279020
Viewing, Adding, and Editing Tickets and Notes from Submitted Work Records (Work Screen)
https://teachme.jp/8/manuals/31480771
Related
Tell me about the ticket limit
https://help.check.teachme.jp/hc/en-us/articles/61607492338457
Tell me about ticket sharing Groups
https://help.check.teachme.jp/hc/en-us/articles/63287624693145