A Ticket sharing Group is a collection of assignees and notification recipients for Tickets.
By configuring it in a Check Sheet, when a Ticket is created from that Check Sheet, the Group's assignee and notification recipients will be pre-selected.
Specifications
- Ticket sharing Groups are created per location.
Up to 10 Groups can be created per location. - Each Group can have up to 1 assignee and up to 10 notification recipients.
- The Group ID can be up to 15 full-width characters (or 30 half-width characters).
- If an admin is removed from a location, they will also be removed from the assignee and notification recipients of that location's Ticket sharing Groups.
Organization Admins are not removed. - When creating a Ticket, you can also change the assignee and notification recipients.
Related
What are the conditions for creating, editing, and deleting Tickets?
https://help.check.teachme.jp/hc/en-us/articles/63287595725209
What are the limits on Tickets?
https://help.check.teachme.jp/hc/en-us/articles/61607492338457
Creating and revising on-demand/scheduled Check Files (admin screen)
https://teachme.jp/8/manuals/29540798